Playfina Casino - Slow withdrawals and general responses

Case status: Resolved

Verdict: Casino has been informed

Reason: Slow withdrawals and general responses

Disputed amount: $0 AUD

Case summary

Spoiler: I got my money but it took much longer than expected.When I select crypto, I expect things to work faster but when I wanted to cash out, I had to wait around 5 hours. I contacted customer support, and they came up with general responses like there's a queue and you simply need to wait.

Admin SmartPokies

Beginner

07.03.2024

Hello, we appreciate your feedback on the withdrawal process. We understand that when using crypto, you expect faster transactions. We'll convey your concerns to Playfina, aiming to reduce waiting times and enhance overall efficiency. Thank you for reaching out us!