Richard Casino - Bad support work

Case status: Resolved

Verdict: Casino has been informed

Reason: Bad support work

Disputed amount: $0 AUD

Case summary

What's the point of having customer support if a client tries to get a specific answer and they just give you the most general answers you can get. No matter what the problem is, it's all about waiting a bit, reloading the site and checking your internet connection.

Admin SmartPokies

Beginner

06.03.2024

It's disappointing to learn that your interactions with Richard Casino's customer support didn't meet your expectations, particularly with the generic nature of their responses to your specific inquiries.We understand how important it is to receive precise and helpful support. We will inform Richard Casino about this concern, urging them to enhance their customer service approach. Thank you for your feedback; it's crucial for us to ensure improvements in your support experience!