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Richard Casino - Verification problems

Case status: Resolved
Verdict: Casino has been informed
Reason: Verification problems
Disputed amount: $0 AUD

Case summary

When I signed up, they said they sent a confirnation letter to my email but I never got it for some reason. So, I additionally needed to contact customer support and wait for their response to solve the problem. I thought such things are automatic at modern casinos.

Admin SmartPokies avatar
Admin SmartPokies
Beginner
05.03.2024

Hello! We're truly sorry to hear about the inconvenience you faced with the confirmation email not being received upon signup. It's understandable to expect these processes to be automatic and seamless in today's digital age. We've passed on your concerns about this issue to Richard Casino to ensure it gets addressed promptly. Your experience is important to us, and we appreciate you bringing this to our attention so improvements can be made!