Royal Reels Casino - Live chat is just a bot

Case status: Resolved

Verdict: Casino has been informed

Reason: Live chat is just a bot

Disputed amount: $0 AUD

Case summary

I don’t really see what’s the point of offering a live chat tool if it’s bot-based… I wish I could talk to a real person, a real assistant instead. I would give this casino 5/5 but at this point, it’s 4/5. I hope they fix this.

Admin SmartPokies

Beginner

05.03.2024

Thank you for your honest feedback regarding the live chat service at RoyalReels casino. We understand the importance of interacting with a real person for assistance, and we share your preference for personalized support. Rest assured, we will convey your concerns to RoyalReels with the aim of addressing and improving the live chat feature. Your satisfaction is our priority!