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Casino complaints

Do you think that you have been treated unfairly by one of the casinos on our list? We can surely help you!

Submit your complaint and let our Smartpokies team assist you now.

  • A dedicated specialist will be assigned to your case

  • Our specialist will assess the situation

  • Our direct casino contacts can surely help to successfully resolve the issue

Important!
We accept complaints about casinos for the following issues: Unpaid or held withdrawals, non credited deposits, faulty game operations, unjustified blocking of your account, any other similar serious issues. We do not accept complaints about bad game graphics, slow loading of casino pages and similar. You can submit a casino review about these kind of issues, these reviews will be taken into account by the casino and other community members.

Read complaints

Need For Spin Casino - It took 4 days to approve my profile
Disputed amount: -
Ellaleis avatar
Ellaleis
21.10.2023
Case status: Resolved
Verdict: Casino has been informed
ZotaBet Casino - No mobile app
Disputed amount: -
Emily Parry avatar
Emily Parry
19.10.2023
Case status: Resolved
Verdict: Hello, thank you for sharing your preference for mobile gaming. Unfortunately, Zotabet does not currently have a separate mobile app, but have a mobile-optimized site. Your feedback about the convenience of a separate mobile app is very valuable, and we will ensure to pass this suggestion on to Zotabet for their consideration. Your input is crucial in helping improve the gaming experience!
SG Casino - Takes too much time and effort to get a personal manager
Disputed amount: -
Hudsonker avatar
Hudsonker
19.10.2023
Case status: Resolved
Verdict: Casino has been informed
Golden Crown - Non-registered players can’t try out demos
Disputed amount: -
Miaobien avatar
Miaobien
18.10.2023
Case status: Resolved
Verdict: Casino has been informed
Casinia - Hard navigation for a betting section
Disputed amount: -
Laylaon avatar
Laylaon
18.10.2023
Case status: Resolved
Verdict: Casino has been informed
Wild Fortune - Slow email support
Disputed amount: -
Sofia Lynes avatar
Sofia Lynes
18.10.2023
Case status: Resolved
Verdict: Casino has been informed
Please fill out the form below. Be aware that the provided information will be published. Please descrie your situation in as much detail as possible. You will be able to attach all the proofs (screenshots, chat transcripts, bank statements, etc.) in the next steps.
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