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Casino complaints

Do you think that you have been treated unfairly by one of the casinos on our list? We can surely help you!

Submit your complaint and let our Smartpokies team assist you now.

  • A dedicated specialist will be assigned to your case

  • Our specialist will assess the situation

  • Our direct casino contacts can surely help to successfully resolve the issue

Important!
We accept complaints about casinos for the following issues: Unpaid or held withdrawals, non credited deposits, faulty game operations, unjustified blocking of your account, any other similar serious issues. We do not accept complaints about bad game graphics, slow loading of casino pages and similar. You can submit a casino review about these kind of issues, these reviews will be taken into account by the casino and other community members.

Read complaints

CasinoChan - Long verification
Disputed amount: -
Matt Parry avatar
Matt Parry
12.01.2024
Case status: Resolved
Verdict: Casino has been informed
Neospin Casino - No mobile app
Disputed amount: -
jasmiker avatar
jasmiker
10.01.2024
Case status: Resolved
Verdict: -
Slotozen Casino - Replies from customer support takes long
Disputed amount: -
Laylaon avatar
Laylaon
07.01.2024
Case status: Resolved
Verdict: Casino has been informed
Richard Casino - Bad support work
Disputed amount: $0 AUD
Emelia Quigley avatar
Emelia Quigley
07.01.2024
Case status: Resolved
Verdict: Casino has been informed
National Casino - Poor Windows phone compatibility
Disputed amount: -
Matt Parry avatar
Matt Parry
03.01.2024
Case status: Resolved
Verdict: Casino has been informed
Mirax Casino - Unnecessary commission fees
Disputed amount: -
Ellaleis avatar
Ellaleis
01.01.2024
Case status: Resolved
Verdict: Casino has been informed
ThePokies.net - Problems with navigation
Disputed amount: -
Chad Dennison avatar
Chad Dennison
01.01.2024
Case status: Resolved
Verdict: Casino has been informed
BetiBet Casino - Extremely slow withdrawals
Disputed amount: -
Mackyan avatar
Mackyan
30.12.2023
Case status: Resolved
Verdict: Casino has been informed
PlayAmo - Lack of live casino games
Disputed amount: -
Loren Fournier avatar
Loren Fournier
27.12.2023
Case status: Resolved
Verdict: Casino has been informed
Casinia - They tested my patience with withdrawal processing
Disputed amount: -
Harveen avatar
Harveen
24.12.2023
Case status: Resolved
Verdict: Casino has been informed
SG Casino - No mobile application at this point
Disputed amount: -
 Jaydeps avatar
Jaydeps
24.12.2023
Case status: Resolved
Verdict: Casino has been informed
JustCasino - Lack of e-wallets
Disputed amount: -
Jamie Cain avatar
Jamie Cain
24.12.2023
Case status: Resolved
Verdict: Casino has been informed
Casino4u - I couldn’t find my favourite games here
Disputed amount: -
Hudsonker avatar
Hudsonker
24.12.2023
Case status: Resolved
Verdict: Casino has been informed
BetiBet Casino - High minimum deposit
Disputed amount: -
Miaobien avatar
Miaobien
23.12.2023
Case status: Resolved
Verdict: Casino has been informed
PlayAmo - Slow customer support
Disputed amount: -
Maria Lopez Diaz avatar
Maria Lopez Diaz
21.12.2023
Case status: Resolved
Verdict: Casino has been informed
Need For Spin Casino - No deposit bonuses
Disputed amount: -
Emily Parry avatar
Emily Parry
19.12.2023
Case status: Resolved
Verdict: Casino has been informed
iWild Casino - Slow customer support
Disputed amount: -
Gracll avatar
Gracll
19.12.2023
Case status: Resolved
Verdict: Casino has been informed
Goodman Casino - No live chat
Disputed amount: -
Alicia Peterson avatar
Alicia Peterson
18.12.2023
Case status: Resolved
Verdict: Casino has been informed
Playfina Casino - Slow withdrawals and general responses
Disputed amount: -
Tallulah Appleton avatar
Tallulah Appleton
16.12.2023
Case status: Resolved
Verdict: Casino has been informed
Playfina Casino - Too many ad messages
Disputed amount: -
Matt Parry avatar
Matt Parry
15.12.2023
Case status: Resolved
Verdict: Casino has been informed
Please fill out the form below. Be aware that the provided information will be published. Please descrie your situation in as much detail as possible. You will be able to attach all the proofs (screenshots, chat transcripts, bank statements, etc.) in the next steps.
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